FAQ

All reservations must be canceled 4 hours in advance to avoid complete forfeiture of funds. Our hassle-free cancellation policy states that a refund is granted if it is done within a 4 hour period prior to the check-in date and time of your vehicle. If changes need to be made, due to flight delays or any other reason. Travelers must contact us no later than one hour before the previously scheduled appointment. If not a $50 service charge will be added to your bill. Any discounts, coupons or special deals will be null and void and the traveler would be charged full price for the service.

Keep reservation the same for any time changes are done within a 12 hour period that does not affect the date of your arrival. If the date of your arrival has to be changed to another date, then cancellation of the present request is essential and a creation of a new request is required. 

All parked cars are moved to a secured parking facility located close to the airport, all cars will be parked outdoors, covered or in a completely enclosed, climate controlled parking facility with extra wide spaces and video surveillance.

Once you complete your online reservation, It's not necessary to show a validation unless you have a third party coupon or special request.

Our Valets are well trained, professional and courteous. We ensure that your vehicle will be handled in a professional manner at all times.

Your vehicle will be fully secured at a facility just near the airport. All vehicles are monitored by video and security at all times. All indoor spaces are fully covered and your vehicle is weather protected.

We monitor all of our customer's flight plans so we are automatically updated to flight delays and gate changes. If you have a change in your itinerary you must text or call us with the new information at least one hour before your previously scheduled appointment. If not a $50 service charge will be added to your bill. Any discounts, coupons or special deals will be null and void and the traveler would be charged full price for the service.

Yes, We carry Garage keepers and General Liability insurance. To see what we are actually liable for please check on our policies page.

Domestic: Meet valet curbside at the South or North Terminal departures. (Curbside Service only)

Meet valet curbside at the GICC Skytrain station at Convention Center Concourse, College Park, GA 30337 next to the Gateway Marriott. (Skytrain Service Only)

International: Valets will meet the Passengers departing on international flights on the departures level of the International Terminal. (Curbside Service only)

The valet will confirm this location with you before your scheduled departure by text or phone.

Domestic: Meet the valet curbside at the South Terminal at door LS2. (Curbside Service only)

Meet valet curbside at the GICC SkyTrain station at Convention Center Concourse, College Park, GA 30337 next to the Gateway Marriott. (Skytrain Service Only)

International: Valets will meet the Passengers arriving on international flights on the departures level of the International Terminal D1 Curbside pick-up.

The valet will confirm this location with you before your scheduled arrival by text or phone.

Valet staff is recognizable in our Black Jackets or Gray shirts with Airport Valet Logo and Black pants.

Yes, our valets will wait until you're ready despite any delays. As long as the terms of use rules are followed.

Call the valet at least 30 minutes ahead of time if you're running early or late. All Reservations have a 15 minute grace period after that a $10.00 late fee will be charged to your card for every 15 minutes your late and/or you may be rescheduled. So, be on time.

Yes, Check the site for availability first to confirm.

Tipping is not required but it is appreciated! The valet that picks up your car might not be the same one who dropped off your car. Most customers tip at the end of the service. Some customers tip at pick up and drop off.

No, Airport Valet is a privately owned and operated company managed by Atlas Parking Management.